Returns & Refunds Policy

Effective Date: March 8, 2008 Last Updated: July 25, 2026

We want you to be confident in every purchase from 4TRAC Automotive. This policy explains how returns, exchanges, and refunds work. It applies to purchases made on 4tracautomotive.com and is incorporated into our [Terms of Service].

1. Return Window

• Standard (uninstalled, unopened) products: may be returned within 30 days of delivery for a refund or exchange.
• Custom-fit or made-to-order products (e.g., precision-cut PPF kits, custom-molded liners cut to a specific vehicle/trim): these are final sale once cutting or production has begun, except in cases of defect or fitment error on our part. See Section 5.
• Opened/installed products: paint protection film, ceramic coating, and similar products that have been applied to a vehicle cannot be returned once installed, except under manufacturer warranty terms.

To be eligible for return, products must be:

• In original, unused, and resalable condition
• In original packaging, with all included accessories, instructions, and documentation
• Accompanied by proof of purchase (order number or receipt)

2. How to Start a Return

1. Contact us at info@4tracautomotive.com or 470-409-4191 with your order number and reason for return.
2. We’ll confirm eligibility and provide a Return Merchandise Authorization (RMA) number and return shipping instructions.
3. Ship the product back within 14 days of receiving your RMA, using a trackable shipping method. Returns sent without an RMA may be delayed or refused.

Do not install or attempt to install a product you intend to return. Installed products are not eligible for standard return (see Section 1).

3. Refunds

• Once we receive and inspect your return, we’ll notify you of approval or rejection.
• Approved refunds are issued to your original payment method within 5–10 business days of approval. Your bank or card issuer may take additional time to post the refund.
• Original shipping charges are non-refundable, except where the return is due to our error (wrong item shipped, defective product, or fitment error caused by inaccurate data on our Site).
• Return shipping costs are the customer’s responsibility unless the return is due to our error.
• A restocking fee of up to 15% may apply to non-defective returns of large or custom-configured items (e.g., full-vehicle PPF kits), disclosed at the time your return is approved.

4. Exchanges

If you ordered the wrong size, trim, or fitment, contact us before installing the product. We’ll help arrange an exchange for the correct item where available. Exchange shipping (both directions) is the customer’s responsibility unless the original error was ours.

5. Defective, Damaged, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

• Contact us within 7 days of delivery with your order number and photos of the issue (packaging and product).
• We will arrange a replacement, correction, or full refund, including return shipping, at no cost to you.
• For fitment errors caused by inaccurate compatibility data on our Site (not customer-selected wrong vehicle), we will cover return shipping and expedite a correct replacement.

6. Manufacturer Warranties

Many products carry a separate manufacturer warranty (e.g., PPF yellowing/cracking warranty, ceramic coating durability warranty). Warranty claims after the return window are handled directly per the manufacturer’s warranty terms, which will be provided with your product or available on request. Contact us and we’ll help facilitate a manufacturer warranty claim.

7. Professional Installation Services

If you purchased a product with professional installation through 4TRAC or a partner installer:

• Cancellations or reschedules require at least 24 hours’ notice to avoid a service fee.
• Installation issues should be reported within 48 hours of service so we can arrange an inspection or correction.
• Product returns are not available once installation has been completed, except under applicable manufacturer warranty.

8. Non-Returnable Items

The following are not eligible for return except in cases of defect:

• Products that have been installed or applied to a vehicle
• Custom-cut or made-to-order kits once production has started
• Clearance or final-sale items, as marked at time of purchase
• Gift cards

9. International Orders

International customers are responsible for return shipping costs and any customs fees incurred. Duties and taxes paid at import are generally non-refundable by the carrier or customs authority, not by 4TRAC.

10. Contact Us

For any return, refund, or warranty question:

4TRAC Automotive, L.L.C. 303 Perimeter Center W, Atlanta, GA Email: info@4tracautomotive.com Phone: 470-409-4191 Hours: Mon–Fri, 8:00 AM – 5:00 PM ET