Overview

Thank you for shopping with us. We stand behind the quality of our products and aim to ensure your complete satisfaction. To maintain fair business practices and protect customers from unexpected issues, we’ve established the following refund and return guidelines.

30-Day Return Window

Most new, unused automotive parts and accessories may be returned within 30 days of delivery for a refund or store credit.

To qualify for a return, items must be:

• Unused, uninstalled, and in original condition

• In original packaging, including all accessories, manuals, and hardware

• Free of grease, scratches, installation marks, or damage

Installed, modified, or “test-fitted” items are not eligible for return.

To complete your return, we require a receipt or proof of purchase.

Non-Returnable Items:

To protect product integrity and safety, the following items cannot be returned:

• Gift cards
• Electrical or electronic components (sensors, modules, wiring, lighting assemblies, etc.)
• Special-order or custom-built products
• Downloadable software products
• Software, tuning devices, or programmed ECUs
• Fluids, chemicals, and hazardous materials
• Flammable liquids or gases
• Clearance or final-sale items

There are certain situations where only partial refunds may be granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received, inspected, and approved:

• Refunds are issued to the original payment method

• Processing typically takes 3–5 business days

• Shipping fees are non-refundable

Store credit may be offered for faster resolution.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@4tracautomotive.com.

Incorrect, Damaged, or Defective Items

If you receive:

• the wrong item,

• a damaged product, or

• a manufacturer defect,

please notify us within 7 days of delivery. We will arrange a replacement or issue a refund once verified.
Photos may be required to process the claim.

Warranty Claims

Warranty terms vary by manufacturer.
If you need assistance with a warranty claim, contact us with your order details, and we will guide you through the process.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@4tracautomotive.com.

Cancellations

Orders can be cancelled before shipment.
Once an order has shipped, it is subject to the standard return policy

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be issued to you.

Restocking Fee

Returned items that are not due to our error may be subject to a 15–25% restocking fee to cover inspection, repackaging, and inventory costs.
This fee helps us offer competitive pricing to all customers.

Return Shipping 

• If the return is due to our error, we cover return shipping.

• If the return is due to customer preference, mis-ordered parts, or incorrect fitment, the customer is responsible for return shipping costs.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning high value items, you may consider using a trackable shipping service or purchasing shipping insurance. 

We’re here to help?

If you have any question about your order, returns, or product fitment, our support team is ready to assist.  Your satisfaction is important, and we aim to provide a smooth and confident buying experience. Contact us at support@4tracautomotive.com for questions.